YOUR SATISFACTION AND TRUST IS IMPORTANT TO US!
Whilst our products are sent packed with care and tracked postal services where available, we know that sometimes things can go wrong along the way!
We would like to assure you before buying that your satisfaction with our products is extremely important to us. We are committed to resolving issues with lost or damaged items and each case is dealt with on an individual basis.

 

FOR NEW ZEALAND ORDERS - 

In the event of an item arriving damaged or not arriving at all, please notify us within 7 business days of receiving your tracking details - this means we can get on the case and resolve the matter with the postal/courier service. We will endeavour to replace lost or damaged items.

 

INTERNATIONAL ORDERS -

In the event of an item being damaged during postage please contact us as soon as you can - this means we can get on the case and resolve the matter with the postal/courier service. We will endeavour to replace lost or damaged items. 

In the event of an items non-arrival, please allow 21 days for slow internal mail before contacting us. This particularly applies to Australia where it unfortunately can take quite a bit of time to get to you once it has arrived in the country! 

All returns enquiries can be sent to Ellie at melissasharplinsales@gmail.com

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